Pick up when you can’t.
Catch no-heat and no-cooling calls after hours, and overflow when seasonal demand ties up your office. Start with the coverage your team needs.
AI FRONT DESK FOR PHILADELPHIA HVAC
Keep Philly
comfortable.
We’ll get the phone.
On a service call when the next customer rings? Our AI front desk answers your heating and cooling calls, captures the details, and helps book the next job. Built and managed by a Philadelphia team.
Free demo · Plans from $499/mo + $999 implementation
What are missed HVAC calls costing you? Run your numbers THE AFTER-HOURS CALL8:47 PM
THE CALL YOUR TEAM CAN’T TAKE
“Our heat stopped working. Can you get someone out tomorrow?”
A sample call for a Philadelphia heating company.
Safety screening
Customer details
Booking & handoff
THE OUTCOMEA booked job. A clear handoff.
Details captured. Calendar checked. Customer updated.
Interactive example · browser-generated voices · no live calendar
Read the full sample transcript
AssistantThanks for calling Liberty Heating. I’m an automated assistant, and this call is recorded. How can I help?
CallerOur heat stopped working tonight. The thermostat is on, but the house keeps getting colder.
AssistantBefore we continue, do you smell gas or see smoke or sparks?
CallerNo, none of those. It just isn’t producing heat.
AssistantWhat name and South Philadelphia address should I put on the appointment?
CallerJordan Lee, 1824 South 13th Street. This number is the best one to use.
AssistantThanks, Jordan. You’re in the service area. Let me check our Saturday availability.
AssistantThere is an eight-to-ten window or a ten-to-noon window. Which works better?
CallerTen to noon works for me.
AssistantYou’re booked for Saturday between ten and noon for a no-heat service call. I’m texting the confirmation now.
01BUILT AROUND YOUR HVAC DISPATCH
The next cold snap.
The next heat wave.
You’re ready for the call.
Keep working on the equipment in front of you. Give the next caller a clear path to service, even when your office is closed.
Ask the right questions.
Collect the equipment type, symptoms, service address, and callback details. Follow approved safety questions and flag urgent calls for your team.
Make the next step happen.
Book service windows where your calendar supports it. Send repair, maintenance, and replacement-estimate requests to your team with the details attached.
You set the boundaries. Approved answers, clear AI disclosure, and a person available through your escalation flow.
02YOUR PHILADELPHIA IMPLEMENTATION TEAM
Philadelphia roots.
Direct accountability.
Race Street is where Alec and Nick lived during their first year in Philadelphia. Today, we’re starting with the HVAC crews who keep our city comfortable.
For our first Philadelphia HVAC clients, you’ll work directly with us. We learn how you dispatch jobs, build around your service territory, and stay involved after launch.
Alec Leyferman
Co-founder · ImplementationYour point of contact, from the first conversation through onboarding.
Nick Nucero
Co-founder · EngineeringThe person building and running the systems behind your call flow.
03CLEAR COVERAGE. CLEAR PRICING.
Your HVAC front desk.
Ready when you aren’t.
Start with after-hours or overflow coverage, then expand as needed. We build the call flow with you and test it before it reaches your customers.
THE STARTING POINTMonth to month
Standard
Heating & cooling calls, covered 24/7.
$499/month
800 included minutes / month
Qualified lead summaries
24/7 inbound call coverage
Scheduling integration*
Your call and escalation rules
Call review dashboard
First month free$999 one-time implementation
*Integration availability and any additional usage charges are confirmed before you commit. No cancellation fee.
More locations.
More moving parts.
Let’s scope the right call volume, custom routing, and connected workflows for your team.
WHAT YOUR $999 IMPLEMENTATION COVERS
- 1Map your services, territory, and dispatch rules.
- 2Configure intake, routing, and supported scheduling.
- 3Test your line together before launch.
04RUN YOUR NUMBERS
What is your next
HVAC job worth?
Use the value and margin of a typical service job. See how many additional jobs could cover the monthly fee and the one-time implementation.
Weekly missed calls × 4.33 weeks × booking rate × average job value.
Potential monthly revenue from those calls$2,165
About 5.4 jobs / month, based on your assumptions.
3 additional jobscould cover the $499 monthly fee at your selected margin.
Separately, 5 additional jobs could cover the $999 one-time implementation.
Illustrative estimate, not a forecast. Assumes missed calls are new opportunities. Monthly and implementation break-even are shown separately. Excludes additional usage charges and taxes.
05BEFORE YOU GET STARTED
Fair questions.
Straight answers.
Something else on your mind?
Can we start with after-hours calls only?
Yes. We can start with after-hours or overflow coverage while your office keeps handling daytime calls. Before launch, we agree on when calls should reach the assistant and when they should go to a person.
What does the $999 implementation include?
We map your HVAC services, service area, hours, intake questions, and escalation rules. We configure the call flow and supported scheduling, then test the line with you before launch. You approve the scope before work begins. The $499 monthly service fee is separate; the first month of service is free.
Can I keep my current business number?
We work around your existing call flow. During setup, we confirm how your phone provider supports forwarding for after-hours, overflow, or full inbound coverage. You approve the routing before launch.
Will it book directly into my calendar?
When your calendar or CRM supports it, yes. We verify the integration during setup. Otherwise, the assistant captures a structured appointment request and hands it to your team. We confirm which approach will work before launch.
What happens when a caller needs a person?
The assistant follows the transfer and escalation rules you approve. Callers can ask for a person, and urgent or uncertain situations are routed to your team. Your staff stays in control.
How does it handle safety and emergencies?
We agree on approved safety questions, language, and escalation rules before launch. The assistant does not diagnose hazards or invent advice. It identifies when a person needs to take over.
What is included in the price?
Standard includes 800 monthly minutes, 24/7 inbound coverage, qualified lead summaries, scheduling integration where supported, and a call review dashboard. Implementation is $999 once; the first month of service is free. We confirm usage charges and integration scope in your agreement before you commit.
Am I locked into a long contract?
Service is month to month with no cancellation fee. Your customer agreement confirms billing, usage, and the approved implementation scope.
Can you help with more than phone calls?
Yes. Race Street Systems is an AI implementation company. After the front desk, we can scope lead follow-up, reminders, internal workflows, and other practical automations around your business.
FOR THE NEXT PHILADELPHIA HOME THAT NEEDS YOU.
Keep the calls covered.
Keep your crew working.
First month free · $999 setup · No long-term contract